Compliments & Complaints

Complaints

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Hardwick House School endeavours to deal swiftly, sympathetically and confidentially with any complaints, queries or concerns expressed about the safeguarding, welfare and treatment of any learner.

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​In most cases, concerns can be resolved informally by discussion with the Form Tutor. Serious matters should be addressed to the school in writing. 

A full copy of the complaints policy is available on the school website and a copy is available from the school office. All complaints are recorded and kept confidentially. 

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For the academic year 2025/26, Hardwick House School received 31 compliments and 15 complaints in academic year 2025/26:

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Stage 1 complaints: 12

Stage 2 complaints: 3

Stage 3 complaints: 0

 

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